Author’s note : This post was originally written on Midsummer’s Day in 2011. We needed the blind to work as we were being woken up by the light far too early.
The early morning sunshine is just too early for us and we decided to fit a dual purpose blackout/sunscreen blind in the hall landing window, which is a Velux rooflight.
We followed the usual drill, check everything is there, read the leaflet, read it again. There is a company video which you can see on YouTube as well. We’d fitted one of these a few years ago to another window with no problems.
Only this time, we clicked the blind into place and something fell out of the unit. We had to take it out to fix it…… easier said than done…….
Sometimes Google lets you down in the quest for a fix to a problem, not often, but on this occasion it did as does the Velux website.
Reluctant to admit that there is no built in way to get this blind out, a little click here, or an undo button there, Velux have chosen not to put anything about the possibility that you might want to remove it on their website or in the cryptic pdf that they have produced to tell you how to install this blind.
For the record and for anyone else in this position out there in the universe this is the advice, word for word, that Velux Customer Services give you when you phone them:
- You may break the glass doing this….but there is no other way to do this. The blinds are a really tight fit.
- Get a fairly large broad flat bladed screwdriver.
- Wrap a cloth around it to pad the blade to protect the glass and the unit.
- Push the screwdriver up behind the fitting and twist until it pops out.
Edited and hopefully clearer (April 2012 – have stuck labels on the original photos)
This is what we did, sorry if you are coming to this fresh, this is a very old post and I have amended it several times to try and make it clearer.
Technical Support at Velux Customer Services in the UK are very helpful on the phone.
Other useful information : Installation Guides to download from Velux’s site
The sequence as we did it : Blind in the up position before you start.
- Remove plastic clips at the bottom of each side rail, these stay attached to the guide strings, don’t try and detach them from the strings (the clips are quite fragile so handle cautiously)
- The side bars or side rails as we call them are screwed to the window frame and if you are removing the blind cartridge then you unscrew them first with the appropriate Philips screwdriver as they are dome headed screws.
- Then remove the blind cartridge either using a covered flat bladed screwdriver as we did, or try Mr McDonald’s method (see below) Velux said to us that they would replace any part that was damaged in the process, but worth getting that direct from them I would think. Good luck, it’s very stressful and Velux should really put something on their site about how to do this. I am surprised they still haven’t done so.
To get the cartridge to release : Velux told us :
‘Go behind the stuck unit from the glass side (or back) and push your padded screwdriver in as far as you can, and twist clockwise, a little twist at a time, starting close to the clip or edge of the window and work your way across towards the centre of the blind ‘
photos above of how this looks in practice
After a fruitless three hour struggle the day before trying to ‘reverse fit’ it by guess work, we rang Velux, got the above advice and thought we’d have one last go. We covered the top part of the glass with masking tape in an effort to protect it, and followed the above procedure. Apparently the narrower the blind, the harder it is to get it out again. This blind is very narrow. The screwdriver went into action and we got the blind out and didn’t break the glass. Hooray!
Then we refitted the pulley catch which was the culprit that had popped out and caused all the problems, and even remembered to clean the window - as once the blind is up it’s hard to clean behind it….and finally with great care and attention re-fitted the blind!
Here is the blind in all its sleep enhancing glory.
I’d love to hear if you have any similar tales of DIY blood pressure raising trials and tribulations. Zeb, though beautiful, was no help, that age old problem of lacking opposable thumbs.
Edit November 2011 : Mr McDonald has recently wrestled with his blind and got slightly different advice from Velux and was kind enough to leave a comment below which I will quote here :
spoke with a very helpful chap at Velux (UK) and removed the blind quite easily. Method was this: 1) With the blind retracted fully, grasp the casing firmly at each end with your fingers at the back (between casing and glass) and thumbs on the front. 2) Now twist/rotate the case up and out (as if twisting case toward top of window frame) and listen for the ‘click’ of the catches releasing both sides. 3) When both catches released – blind should slide forward and out! Tried it and it worked a treat! Obviously no guarantee but was reassured by Velux that if the clips should break on attempting removal that they can supply a new set of brackets for re-installation.